Refund Policy

Overview

This Refund Policy explains how refunds work for subscriptions to the Daniks.AI platform, operated by Daniks LTD ("Daniks.AI," "we," "our," or "us"), a company registered in the Republic of Cyprus. It forms part of, and should be read together with, our Terms of Service. By subscribing to the Service, you agree to this Refund Policy.

Try Before You Pay — 14-Day Free Trial

We offer a free trial (currently 14 days) so you can fully evaluate Daniks.AI before paying anything. The free trial is your opportunity to test the Service and decide whether it is right for your business.

• You are not charged at any point during the free trial.
• You can cancel at any time before the trial ends and you will not be charged.
• You only begin paying when you choose to continue on a paid subscription.

Subscription Fees Are Non-Refundable

Because we provide a free trial that lets you evaluate the Service in full before committing, subscription fees are non-refundable once a billing period has been charged. This applies to both monthly renewals and any prepaid periods. When you cancel, you stop future renewals and retain access to paid features until the end of your current paid billing period; we do not provide partial or pro-rata refunds for the unused portion of a billing period. Forgetting to cancel before a renewal is not, by itself, grounds for a refund.

Cancellation

You may cancel your subscription at any time, with no notice period required, from within your account settings or by emailing us at [email protected]. To avoid being charged for the next billing period, please cancel before your renewal date. Cancelling stops automatic renewals and automated campaign optimization; it does not refund fees already paid for the current period.

When We Do Issue Refunds

Notwithstanding the above, we will review and, where appropriate, issue refunds in the following circumstances:

• Billing errors: duplicate charges, incorrect amounts, or charges made after a valid cancellation;
• Unauthorized charges: payments you can demonstrate were not authorized by you or your organization;
• Service unavailability: a material technical fault attributable to us that prevents you from using the Service for a significant period and that we are unable to resolve; and
• Where required by law: any refund or cancellation right that applies to you under mandatory consumer-protection or other applicable law.

Outside of these circumstances, refunds are granted at our reasonable discretion and are not guaranteed.

Payment Partner and How Refunds Are Made

Payments for the Service are processed by a third-party payment partner that acts as the Merchant of Record for your purchase (our "Payment Partner"). Approved refunds are returned to the original payment method used at checkout and are processed through our Payment Partner. Refunds typically appear within 5–10 business days, depending on your bank or card provider. Your purchase and any refund are also subject to our Payment Partner's buyer terms.

How to Request a Refund

To request a refund or raise a billing question, please email [email protected] from the email address associated with your account and include:

• Your account email and, if available, the order or invoice number;
• The date and amount of the charge; and
• The reason for your request.

We aim to respond to refund requests within 5 business days. You may also contact our payment partner directly using the receipt you received at the time of purchase.

Chargebacks

If you believe a charge is incorrect, please contact us before initiating a chargeback or payment dispute with your bank — we can usually resolve the issue faster directly. Filing a chargeback for a legitimate, authorized charge may result in suspension of your account.

Changes to This Policy

We may update this Refund Policy from time to time. We will post the updated version on this page and revise the "Last updated" date above. The policy in effect at the time of your purchase applies to that purchase.

Contact Us

If you have any questions about this Refund Policy, please contact us: